About Us

    About Abbotsfield Funeral Directors

    Abbotsfield Funeral Directors recognises how important it is to be at the heart of our local Ross on Wye and Hereford community.

    The teams at our Ross on Wye and Hereford funeral homes will provide advice at every stage of the funeral planning process, and will arrange an individual and unique funeral to help you celebrate the life of your loved one. We have our own on-site service venue.

    Here at Abbotsfield Funeral Directors we also offer an affordable prepaid funeral plan, Choice, so that you can arrange and pay for a funeral in advance.

    If you would like to talk to us about planning a funeral, or our Choice plan, please come and see us in any of our funeral homes, or if you’d rather we can arrange a home visit. We’re also available 24 hours a day on the phone so if you need anything please don’t hesitate to call your local funeral home.

    Latest Reviews

    Google

    AJ and Ben were there from the collection of mum from the house to the burial. The consistency was comforting. Jess and Diane were both lovely, welcoming and reassuring throughout the process. We felt listened to and an amazing job was done making Mum's coffin…

    Catherine Richardson

    Google

    Such caring professional staff when you need them most Thankyou for your service.…

    Joy Gardner

    Google

    Enquired about purchasing a direct cremation plan.The staff at the ross on wye branch were brilliant .informative,helpfull all questions answered with empathy and professionalism. I did purchase this plan and the whole thing was made comfortable and painless thanks to this office can't recommend them…

    Robert Brain

    Google

    I couldn't be happier with the service provided. Courteous, respectful & helpful & i can't fault them in the slightest. Jess in particular needs to be singled out for praise.

    James Marshall

    Much Loved

    We were slightly deterred upon our first visit to your Ross-on-Wye premises by the somewhat unkempt appearance of both property and grounds but our fears were unfounded. From the outset to the day that my partner's file was finally closed, the service received was nothing…

    Stephen Whitman

    Much Loved

    Hereford Abbotsfield Funeral Directors Team were second to none in their support for myself and family after my mum passed away. From the time my Mum died in the early hours you treated her with dignity and respect; she was taken into your care by…

    Ms Dawn Heald

    Much Loved

    My family and I would highly recommend Abbotsfield Funeral Directors From the first phone call we made, until our last visit, both Diane and Jess we’re both very professional, helpful, considerate, thoughtful and caring. Their help was invaluable at a time of great sadness.…

    Tina Robertshaw

    Much Loved

    Respect, kindness, efficiency, all words we would use to describe the service we received from Abbotsfield who arranged the funeral for my mum. Also highly recommend the Celebrant Karen Jones who was a pleasure to deal with in these sad circumstances. Thank you again!

    Mrs Moore

    Much Loved

    The staff at Abbotsfield couldn't have been more supportive and helpful throughout. They made an extremely difficult situation much more bearable than it would otherwise have been.

    Andrew Jenkins

    Much Loved

    It is one of the most professional undertakers with a very caring staff they looked after me on the death of my wife they could not have been a more caring company. They arranged everything so I have nothing to do they were so good…

    Robert SILVER

    Meet the Team

    Jacqui Williams

    Funeral Arranger

    What you like best about your role?

    I enjoy meeting people and being able to help everyone at a very difficult time. Every day I learn something different and no two days are ever the same. I also like to help other members of staff and support them if they need it.

    Have you done any other roles in the funeral profession?

    I started as a Funeral Arranger and I am now training to become a Funeral Director.

    Specific memories/proudest moment at work?

    I feel so privileged when I am asked to be involved with helping families during their most traumatic and vulnerable time. My proudest moment was when my father asked me to conduct his funeral and I carried out his instructions exactly as he wanted them. I know my father would have been very proud of his little girl.

    Interests

    I enjoy travelling, spending time with my family especially my grandchildren and my very spoilt dogs.

    Diane Jones

    Funeral Arranger

    Diane has lived in the area for over 50 years, and joined Abbotsfield in 2016, after spending eight years in the administration team at Hereford Academy. After being widowed 13 years ago, she appreciated the help she received arranging her husband’s funeral, and is committed to providing the same care and professionalism to others. Outside work, most of Diane’s time is spent renovating her house in Peterstow. She enjoys spending time with her children and grandchildren, and supports cancer charities.

    Jess Austin-Pearce

    Funeral Arranger

    Before working in the funeral business, I worked for a Pathologist and also in the mortuaries at Gloucester and Cheltenham Hospitals for ten years. I started as a Funeral Director 13 years ago and have been working for Abbotsfield & Dawe Brothers for the last 10 years. I gained my Diploma in Funeral Directing through the National Association of Funeral Directors in 2023. I feel it is a privilege to be able to help people through a very difficult period in their lives.

    Our Values

    Pride

    We take pride in everything we do. Our aim is that everyone who works for Funeral Partners shares our values.

    Helping People

    Our business exists to help the bereaved to make fitting arrangements for their loved one’s last journey and to provide lasting memories for family and friends.

    We do this with a positive, caring and understanding approach.

    Respect for everyone

    We value diversity and treat everyone with the same respect, courtesy and dignity.

    Professional Standards

    We are a professional organisation and we strive to achieve the highest possible standards in everything we do and to improve upon these standards continuously.

    Accept responsibility

    We accept responsibility for our actions both as a company and as individuals.

    Partnership

    We believe that we can only achieve our goals by working together in partnership with client families, suppliers and our employees.

    Our locations

    We're available 24 hours 365 days a year

    Call 01989 562 762 visit branch or arrange a home visit